Skip to content
Personal hosting. A great start.What our customers say Read our Google reviews
Client portal ↗Log in ↗

Frequently asked questions

Clear questions. Clear answers.

Read the answers to questions about our services, order and change. Do you have a specific situation? Please feel free to contact us.

Personal support · Clear pricing

Clear answers

Everything you need to know.

From your first package choice to daily management: find explanation by subject below.

Hosting and your website

Which hosting fits my website?

Choose based on the space, management and software you need. Web hosting is suitable for a general website; WordPress Hosting connects to a WordPress site. For a simple website you can also compare Advantage Web hosting. Do you have any doubts about your choice? Tell us what you want to build.

Compare web hosting →
What is the difference between cPanel and DirectAdmin?

Webhosting, WordPress Hosting and Email hosting use cPanel. Advantage Webhosting uses DirectAdmin. Both management panels manage parts of your hosting. Available features and storage depend on your package.

View Advantage Webhosting →
Where are my website and radio stream hosted?

Our websites are hosted on servers within the European Union. AzuraCast VPS servers are also located within the EU. This makes it clear in which region your hosting environment runs.

More about our hosting →
Do you have an uptime guarantee?

Our web hosting has an uptime guarantee of 99.9%. Check the service status for the current monitoring. Do you have a accessibility problem? Report to support so we can look with you at the cause.

View the service status →
Can I have my existing website moved?

Website migration is free when you take out an annual hosting plan. We charge a small fee per account for transferring email accounts. We discuss the price and the work with you in advance. Contact us with details of your current hosting, website and email, and we will plan the move together.

Visit website moving →
Are SSL and backups included?

All our web hosting plans include free Let's Encrypt SSL and daily backups. An SSL certificate secures the connection between visitors and your website. Keep your own recoverable copy before major changes, and ask support about the recovery options available for your plan.

See the possibilities →

Domains

How do I check if a domain name is available?

Enter the desired name with extension in the domain checker. After the check you can continue to the customer portal for registration. There availability and the final rate will be checked again.

Check your domain name →
What if my desired domain name is already occupied?

Is the domain yours? Then you can request a move. Is the name of someone else, then choose another name or extension. An occupied domain name cannot be ordered as a new registration.

Find another name →
What do I need to transfer a domain name?

You usually need a transfer code from your current provider. Please check in advance who manages the domain and if you have access to the right contact information. Please also have your website and email prepared: the transfer of the domain name is not automatically moved.

More about domain relocation →
How much does registration, relocation and renewal cost?

On our domain page you can compare these three rates per extension. The extension rate may differ from the registration rate. You can check the final order, duration and total in the customer portal before ordering.

View domain rates →

Email

Can I use email without a website?

Yes, with E-mail hosting, you use email addresses on your own domain name without having to host a website. You need a domain name and the right DNS settings.

View e-mail hosting →
How do I set my mailbox to phone or computer?

Use the settings of your hosting account. Check username, servernames, ports and encryption in the management or knowledge bank. Use IMAP as a rule on multiple devices to keep the mailbox synchronized.

View the knowledge base →
Can I bring my existing e-mail?

Before switching, discuss how many mailboxes and existing messages you want to keep. E-mail addresses and saved messages need to be prepared separately. Keep the old environment available until the new mailboxes and delivery are checked.

Discuss your transition →

Radio hosting and VPS

What can I do with AzuraCast Hosting?

AzuraCast offers management of your radio station via a web interface. You organize music and playlists, use AutoDJ and can broadcast live. What capacity and possibilities are appropriate depends on your chosen package and radio plans.

Discover AzuraCast →
Can my station keep running without a live DJ?

AutoDJ lets you play music and set playlists when there is no live broadcast. Make sure your music, playlists and schedule are set correctly. Using music and any licenses remains something you need to arrange for your drive.

More about AutoDJ →

Management, payment and support

Where do I manage my services and invoices?

In the customer portal you will find your account, services and invoices. For technical hosting settings, use the corresponding management panel, e.g. cPanel or DirectAdmin. The possibilities depend on your service.

View support →
Are the prices shown including VAT?

The prices on our website are exclusive of VAT, unless otherwise indicated. When ordering, check the chosen duration, any additional options and the total amount in the customer portal.

Ask for a package →
How do I ask for help with a problem?

Existing customers can open a support ticket in the customer portal. Please indicate your domain name, error message and what you have already tried. For advice on a new service, please contact us. Please do not send passwords in public messages.

Contact support →
Where do I find roadmaps?

Our knowledge base explains how to use and manage your services. In the blogs you can read additional tips about websites, hosting and WordPress. Check with software instructions to see if the explanation fits your version.

To the knowledge base →

Drechthosting

Ready for your next step online?

We help you choose a hosting solution that fits your plans.

WhatsAppCookie settings

You can always change your preferences later via the footer.

Privacy policy

Personal help with your plans

How can we help you?

Choose a topic. We'll help you find the right solution.
Please don't include passwords, payment details or other login credentials.